Call for Papers: SRII India ICSEM 2012 Conference

 

Call for Papers: SRII India ICSEM 2012 Conference

SRII India – 3^rd  International Conference on Services in Emerging Markets

Dec 12-15, 2012

Infosys Campus, Mysore, Karnataka, India.

Hosted by Infosys Limited

Page : https://sites.google.com/site/sriiindia2012/

 

Submission Link:

 

https://www.easychair.org/conferences/?conf=sriiindiaicsem2012

 

Theme

Growth in the services economy worldwide has created a need for a discipline called Service Science. Service Science is the systematic study of service systems which are networks of resources (people and technology) that deliver services. This conference will help to drive innovation in various aspects of services including design, productivity, quality and scalability. Services from, and services to emerging markets, has attracted attention from industry, government and academics around the world. A key contributor of the rapid innovations in services in context of emerging markets has been the influence of Information and Communication Technologies (ICT).

 

In this conference, we will focus on aspects of fundamental role of IT and its application to services delivered from and to emerging markets, with emphasis on services to people of limited means, and services delivered by a workforce situated in areas with a low cost of labor.

 

The objective of this conference is to provide a venue for international community including academics, government. NGOs, and industry to present, demonstrate and discuss the latest ideas about the IT enabled Services Innovations which are driving the government and industry in delivering the services. This will also give an opportunity for the community to discuss and debate the state and the evolution of the Services in Emerging Markets, with emphasis on role IT can play.

In particular we visualize the SMAC technologies (Social, Mobility, Analytics and Cloud) to play a crucial role in how Information and Communication Technologies (ICT) can change the landscape of services in emerging economies.

 

Topics

A focus on emerging markets is key to presentation of paper/case study. Topic of Conference include, but are not limited to:

 

Research Paper Topics

• IT enabled Services Lifecycle Management;
• IT enabled Service Management, Operations & Marketing;
• IT enabled Service Design, Modeling, Engineering and Systems;
• IT enabled Service Planning & Execution;
• Service Delivery platforms and architectures;
• Applications of Operations Research and Optimization in services
• Role of IT in Service Quality
• IT enabled Services Governance
• IT enabled cross enterprise collaboration
• Services Life Cycle Management Tools and Techniques
• Service Knowledge Management

• Process innovation for IT enabled Services
• Service Enterprise Modeling, Architecture and Integration
• Business Process Lifecyle Management especially focused on emerging market process needs
• IT enabled Business Models of Reverse Innovation
• Enterprise architectures for delivering services to Emerging Markets
• IT enabled Service Eco-systems
• Role of IT Service interface innovations
• Network analysis for service innovations
• Role of IT in Service Analytics
• Service recommendation systems
• Role of IT in Service Micro-personalisation
• Role of IT in Service co-creation
• Role of IT in Service crowdsourcing
• Enabling Services inclusivity and accessibility via IT
• Micro services
• Leveraging Cloud technologies for Bottom Of Pyramid Services
• Role of Data Mining, Text Mining and Analytics in Services
• Mobile enabled Services
• Cloud enabled services
• Role of Social Networks in Services Innovation
• Combination of one or two of SMAC (Social Mobile Analytics Cloud) technologies for Service Innovation/Delivery
• Role of Gamification in Service Innovation

Vertical Application areas

Healthcare, Education, Telecom, Tourism, Cybersecurity, IT Services, Banking, Microfinance, Government,

Retail, Logistics & Supply Chain, IT enabled services like BPO and KPO

A clear role of IT in these application areas is crucial.

 

Types of Submissions

 

You can submit the papers under any of the three broad categories: Refereed research track, Refereed industry track, Services Innovation Challenge.

 

Refereed research track

 

Submissions to the research track should present original results and describe substantial new work. Research track full paper submissions should be maximum 8 pages as per IEEE format ( http://www.ieee.org/conferences_events/conferences/publishing/templates.html). One can also submit a short paper describing emerging research up to 4 pages in length as per IEEE format

(http://www.ieee.org/conferences_events/conferences/publishing/templates.html). All papers will be peer reviewed. Accepted full and short papers in camera ready form will be published in conference proceedings.

 

Refereed industry track

Submissions to the industry track should present original demonstration of a specific technology to solve a specific business problem. Critical is demonstration of the benefit describing quantitative results in the case study. The idea of this track is to highlight actionable ideas which can be potentially emulated by practitioners in reasonable time frame will get a preference for acceptance. Submissions should be upto 6 pages in length as per IEEE format

(http://www.ieee.org/conferences_events/conferences/publishing/templates.html). All papers will be peer reviewed. Accepted short papers in camera ready form will be published in conference proceedings.

 

Submission link: https://www.easychair.org/conferences/?conf=sriiindiaicsem2012

 

 

 

Service Innovation Challenge

The Service Innovation Challenge is open for startups and to teams of up to four graduate or undergraduate students. The Challenge will involve showcasing technological and scientific innovations and their use in improving services. Participants are required to submit a two page extended abstract of the problem under study and a description of the innovative solution by Sept 1, 2012. Short-listed proposals will enter the next phase of implementing a proof of concept of the

proposed solution. Reviews by teleconference of the short listed proposals will be held in the week of October 1-10 2012. Finalists will be invited to participate in the conference in December 12-15, 2012 where the winner(s) will be announced. Entries will be evaluated by a jury on various aspects such as novelty, innovation, technology quotient, and the relevance of the solution to emerging-market services. All teams submitting an entry will be invited to discuss their work with mentors from the services and computer science research community. The top 3 teams will be invited to demonstrate their innovation during the ICSEM 2012 Conference.

 

 

Submission link: https://www.easychair.org/conferences/?conf=sriiindiaicsem2012

 

Call for Tutorials

 

Proposals are invited for tutorials of 3 hours duration on any of the topics as in the call for papers, pertaining to IT enabled services for emerging markets. Specific detailed walkthrough of a speciific topic is expected, with detailed illustrations and examples. A two page proposal consisting of the abstract of the proposed topic, relevance of the topic to the conference, expected audience profile, along with proposed structure of the tutorial and a detailed profile of the speakers, can be sent to the tutorial chair jai_ganesh01 AT Infosys.com  before Sept 1, 2012.

 

 

Important dates

Refereed Research/Industry Track Papers

 

Abstracts : Sept 1 2012

Full Paper Submission deadline Sept 8, 2012

Notification date October 15, 2012

Camera Ready Novermber 4, 2012

 

Service Innovation Challenge

Abstract submission deadline Sep 1, 2012

Notification of short listed abstracts Sept 9, 2012

Intermediate review period Oct 1-10, 2012

Final submission deadline Oct 20, 2012

Announcement of finalists Nov 30, 2012

Presentation of awards Dec 12-15, 2012

 

 

 

Team

 

Steering Committee

 

Kris Singh, SRII Global and IBM USA

Subu Goparaju, Infosys Labs

Ananth Krishnan, TCS

Sadagopan S, IIIT Bangalore

 

General Chair

Simon Towers, Infosys labs

 

Program Chair

Rajiv Narvekar, TMTC

Srinivas Padmanabhuni, Infosys Labs

 

Local Organization Chair

Subraya B M, E and R, Infosys, Mysore, India

 

Tutorial Chair

Jai Ganesh, Infosys Labs, Bangalore,India

 

Publicity Chair

 

Lam-Son Le, Univ of Wollongong, Australia

 

Social Media Engagement Chair

 

Ajay Kolkatkar, TMTC, India

 

Publication Chair

 

Sushanta Sinha, TCS

 

Program Committee (partial list)

Aditya Ghose, Univ of Wollongong,Australia
Ananth Srinivasan, University of Auckland, New Zealand
Ashwin Subramanyam, Infosys Labs, Bangalore
Atreyi Kankanhalli,NUS Singapore
Eduardo Raupp de vargas, Univ Brasilia, Brazil
FOONG Sew Bun, IBM Singapore
Gopal Pingali,Cloud COE, IBM India
Hisham El-Shishiny, IBM Cairo Technology Development Center
Indrajit Mukherjee, IIT Bombay
Jai Ganesh, Infosys Labs, Bangalore
Kallol Borah, Lukup Media, Bangalore , India
Krishna Kummamuru, IBM India
Manuel Mora, Univ. Aguascalientes Mexico
Puneet Gupta, Infosys Labs, Bangalore
Ralph Badinelli, Virginia Tech, USA
Ram Akella, UCSC, USA
Rama Akkiraju, IBM Almaden, USA
Sanjay Chaudhary, DA-IICT, India
Shrikant Parikh,SPJIMR India

Vishwakarma H R, VIT University, India

Yong Jin Kim, Sogang Business School, Korea
Yoon Jon Kim, Sogang University Korea
Zakir Laliwala ,Attune Infocom, India

 

Services Innovation Challenge

 

Manjunatha Kukkuru, Infosys Labs

Ed Cutrell, Microsoft Research

Rushikesha Krishnan, IIM Bangalore

Sandipan Sengupta, IBM India

 

Submission Link:

 

https://www.easychair.org/conferences/?conf=sriiindiaicsem2012

 

For details of conference contact Dr Srinivas Padmanabhuni at srinivas_p AT infosys.com or Dr Rajiv Narvekar at rnarvekar AT tata.com