Call for Papers:
SRII India ICSEM 2012 Conference
SRII India – 3rd
International Conference on Services in Emerging Markets
Dec 12-15, 2012
Infosys Campus,
Mysore, Karnataka, India.
Hosted by Infosys Limited
Submission
Link:
Growth in the services economy worldwide has created a need
for a discipline called Service Science. Service Science is the systematic
study of service systems which are networks of resources (people and
technology) that deliver services. This conference will help to drive
innovation in various aspects of services including design, productivity,
quality and scalability. Services from, and services to emerging markets, has
attracted attention from industry, government and academics around the world. A
key contributor of the rapid innovations in services in context of emerging
markets has been the influence of Information and Communication Technologies
(ICT).
In this conference, we will focus on aspects of fundamental
role of IT and its application to services delivered from and to emerging
markets, with emphasis on services to people of limited means, and services
delivered by a workforce situated in areas with a low cost of labor.
The
objective of this conference is to provide a venue for international community
including academics, government. NGOs, and industry to present, demonstrate and
discuss the latest ideas about the IT enabled Services Innovations which are
driving the government and industry in delivering the services. This will also
give an opportunity for the community to discuss and debate the state and the
evolution of the Services in Emerging Markets, with emphasis on role IT can
play.
In
particular we visualize the SMAC technologies (Social, Mobility, Analytics and
Cloud) to play a crucial role in how Information and Communication Technologies
(ICT) can change the landscape of services in emerging economies.
A
focus on emerging markets is key to presentation of paper/case study. Topic of
Conference include, but are not limited to:
Research
Paper Topics
- IT
enabled Services Lifecycle Management;
- IT
enabled Service Management, Operations & Marketing;
- IT
enabled Service Design, Modeling, Engineering and Systems;
- IT
enabled Service Planning & Execution;
- Service
Delivery platforms and architectures;
- Applications
of Operations Research and Optimization in services
- Role
of IT in Service Quality
- IT
enabled Services Governance
- IT
enabled cross enterprise collaboration
- Services
Life Cycle Management Tools and Techniques
- Service
Knowledge Management
- Process
innovation for IT enabled Services
- Service
Enterprise Modeling, Architecture and Integration
- Business
Process Lifecyle Management especially focused on emerging market process
needs
- IT
enabled Business Models of Reverse Innovation
- Enterprise
architectures for delivering services to Emerging Markets
- IT
enabled Service Eco-systems
- Role
of IT Service interface innovations
- Network
analysis for service innovations
- Role
of IT in Service Analytics
- Service
recommendation systems
- Role
of IT in Service Micro-personalisation
- Role
of IT in Service co-creation
- Role
of IT in Service crowdsourcing
- Enabling
Services inclusivity and accessibility via IT
- Micro
services
- Leveraging
Cloud technologies for Bottom Of Pyramid Services
- Role
of Data Mining, Text Mining and Analytics in Services
- Mobile
enabled Services
- Cloud
enabled services
- Role
of Social Networks in Services Innovation
- Combination
of one or two of SMAC (Social Mobile Analytics Cloud) technologies for
Service Innovation/Delivery
- Role of Gamification in Service Innovation
Vertical Application
areas
Healthcare,
Education, Telecom, Tourism, Cybersecurity, IT Services, Banking, Microfinance,
Government,
Retail,
Logistics & Supply Chain, IT enabled services like BPO and KPO
A
clear role of IT in these application areas is crucial.
You
can submit the papers under any of the three broad categories: Refereed
research track, Refereed industry track, Services Innovation Challenge.
Refereed research track
Refereed industry track
Submissions
to the industry track should present original demonstration of a specific
technology to solve a specific business problem. Critical is demonstration of
the benefit describing quantitative results in the case study. The idea of this
track is to highlight actionable ideas which can be potentially emulated by
practitioners in reasonable time frame will get a preference for acceptance.
Submissions should be upto 6 pages in length as per IEEE format
Service Innovation Challenge
The
Service Innovation Challenge is open for startups and to teams of up to four
graduate or undergraduate students. The Challenge will involve showcasing
technological and scientific innovations and their use in improving services.
Participants are required to submit a two page extended abstract of the problem
under study and a description of the innovative solution by Sept 1, 2012.
Short-listed proposals will enter the next phase of implementing a proof of
concept of the
proposed
solution. Reviews by teleconference of the short listed proposals will be held
in the week of October 1-10 2012. Finalists will be invited to participate in
the conference in December 12-15, 2012 where the winner(s) will be announced.
Entries will be evaluated by a jury on various aspects such as novelty,
innovation, technology quotient, and the relevance of the solution to
emerging-market services. All teams submitting an entry will be invited to
discuss their work with mentors from the services and computer science research
community. The top 3 teams will be invited to demonstrate their innovation
during the ICSEM 2012 Conference.
Call
for Tutorials
Proposals
are invited for tutorials of 3 hours duration on any of the topics as in the
call for papers, pertaining to IT enabled services for emerging markets.
Specific detailed walkthrough of a speciific topic is expected, with detailed
illustrations and examples. A two page proposal consisting of the abstract of
the proposed topic, relevance of the topic to the conference, expected audience
profile, along with proposed structure of the tutorial and a detailed profile
of the speakers, can be sent to the tutorial chair jai_ganesh01 AT
Infosys.com before Sept 1, 2012.
Important dates
Refereed
Research/Industry Track Papers
Abstracts
: Sept 1 2012
Full
Paper Submission deadline Sept 8, 2012
Notification
date October 15, 2012
Camera
Ready Novermber 4, 2012
Service
Innovation Challenge
Abstract
submission deadline Sep 1, 2012
Notification
of short listed abstracts Sept 9, 2012
Intermediate
review period Oct 1-10, 2012
Final
submission deadline Oct 20, 2012
Announcement
of finalists Nov 30, 2012
Presentation
of awards Dec 12-15, 2012
Team
Steering
Committee
Kris
Singh, SRII Global and IBM USA
Subu
Goparaju, Infosys Labs
Ananth
Krishnan, TCS
Sadagopan
S, IIIT Bangalore
General
Chair
Simon
Towers, Infosys labs
Program
Chair
Rajiv
Narvekar, TMTC
Srinivas
Padmanabhuni, Infosys Labs
Local
Organization Chair
Subraya
B M, E and R, Infosys, Mysore, India
Tutorial
Chair
Jai
Ganesh, Infosys Labs, Bangalore,India
Publicity
Chair
Lam-Son
Le, Univ of Wollongong, Australia
Social
Media Engagement Chair
Ajay
Kolkatkar, TMTC, India
Publication
Chair
Sushanta
Sinha, TCS
Program
Committee
(partial list)
Aditya
Ghose, Univ of Wollongong,Australia
Ananth Srinivasan, University of Auckland, New Zealand
Ashwin Subramanyam, Infosys Labs, Bangalore
Atreyi Kankanhalli,NUS Singapore
Eduardo Raupp de vargas, Univ Brasilia, Brazil
FOONG Sew Bun, IBM Singapore
Gopal Pingali,Cloud COE, IBM India
Hisham El-Shishiny, IBM Cairo Technology Development Center
Indrajit Mukherjee, IIT Bombay
Jai Ganesh, Infosys Labs, Bangalore
Kallol Borah, Lukup Media, Bangalore , India
Krishna Kummamuru, IBM India
Manuel Mora, Univ. Aguascalientes Mexico
Puneet Gupta, Infosys Labs, Bangalore
Ralph Badinelli, Virginia Tech, USA
Ram Akella, UCSC, USA
Rama Akkiraju, IBM Almaden, USA
Sanjay Chaudhary, DA-IICT, India
Shrikant Parikh,SPJIMR India
Vishwakarma
H R, VIT University, India
Yong
Jin Kim, Sogang Business School, Korea
Yoon Jon Kim, Sogang University Korea
Zakir Laliwala ,Attune Infocom, India
Services
Innovation Challenge
Manjunatha
Kukkuru, Infosys Labs
Ed
Cutrell, Microsoft Research
Rushikesha
Krishnan, IIM Bangalore
Sandipan
Sengupta, IBM India
Submission
Link:
For
details of conference contact Dr Srinivas Padmanabhuni at srinivas_p AT
infosys.com or Dr Rajiv Narvekar at rnarvekar AT tata.com
